Question 1

What does Hearthwood manage for owners?

Accepted Answer

Hearthwood manages the full day-to-day rental workflow: property marketing, showing coordination, applicant screening, leasing, rent collection, inspections, maintenance coordination, and clear communication with owners and residents. The goal is to keep the home moving well without leaving the owner guessing what happens next.

Question 2

What does the percentage-based management fee cover?

Accepted Answer

The percentage-based management fee covers the ongoing work of managing the rental, including marketing, leasing administration, rent collection, inspections, routine coordination, and day-to-day owner communication. Hearthwood reviews the scope for each property before management begins so owners know what is included.

Question 3

Are maintenance and service charges separate from the management fee?

Accepted Answer

Yes. The percentage-based management fee and property work are separate line items. Maintenance, cleaning, junk removal, lawn care, and other service charges are billed separately when those services are requested or needed, keeping the management cost distinct from work performed at the home.

Question 4

Does Hearthwood provide cleaning, junk removal, and lawn care?

Accepted Answer

Yes. Hearthwood offers in-house cleaning, junk removal, and lawn care to help keep rentals ready, presentable, and easier to manage between tenants. When one of these services is used, the service charge remains separate from the ongoing percentage-based management fee.

Question 5

What areas of Central Ohio does Hearthwood serve?

Accepted Answer

Hearthwood serves rental owners across Central Ohio, with a focus on communities around Columbus and nearby markets. During the first conversation, we confirm whether a property falls within the current service area and whether the requested level of support is a good fit.

Question 6

How does tenant screening work?

Accepted Answer

Tenant screening is part of Hearthwood’s leasing process. We review the application and relevant qualification information consistently, then communicate the leasing recommendation clearly to the owner before moving forward. The goal is a thoughtful tenant match—not simply filling a vacancy as quickly as possible.

Question 7

What does the leasing process include?

Accepted Answer

Hearthwood supports the path from vacancy to move-in with professional marketing, showing coordination, application collection, tenant screening, lease preparation, and a clear handoff for the new tenancy. We keep the owner informed as the home moves through each stage.